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Privacy Statement respects your privacy. will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. collects information from our users at several different points on our websites. If you have any questions about the security at any of our websites, you can send an email to: (This email address is being protected from spambots. You need JavaScript enabled to view it.)


Privacy Statement

Protecting your privacy, (“we”, “our”, “us”) is committed to providing you with the highest levels of customer service and to protecting your privacy. In the development of privacy policies and standards, we respect and take into account the major principles and frameworks around the world, including the OECD Guidelines on the Protection of Privacy and Transborder Flows, EU Directive 95/46/EC, APEC Privacy Framework, the Madrid Resolution on International Privacy Standards and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This privacy statement sets out the type of information we collect, how we use it and who we may share it with. It may be amended from time to time and a current version is available in this website.


What personal information do we collect?

The personal information we collect and store may include your name, birth date, current and previous addresses, phone numbers, email addresses, work-related information, occupation, preferences for using our websites, fiscal number, web log, computer, device and connection information and your “” user name and password, and (depending on the service) banking and credit card details. We also hold details of your “” services, including their status, as well as certain details about your personal interests.

Sometimes we’ll need you to provide personal information about another person (for example, if you’d like to give someone access to your “” services). If that happens, we’ll need you to tell that person you’ve provided their personal information to us, and that we can be contacted for more information.


How do we collect personal information?

We collect personal information in a number of ways, including:

  • Directly from you through our websites, via phone, via application forms or when you download and use digital applications;
  • From other parties (such as your representatives, credit reporting agencies, social media sites, our programs and campaigns, our syndication partners);
  • From publicly available sources;
  • From organizations identified under (“When do we disclose your personal information” see below);
  • From our own records of when you visit us online or where we have an online presence (such as Facebook or Twitter);
  • When we are required by law; and
  • When you are online, we collect information regarding the pages within our network that you have visited and what you click on.

This is not an exhaustive list of information we may collect or store as it may depend on the service or product being offered. If you don’t provide us with this information, unfortunately we may not be able to provide you with the service you require. We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also get lists and business information that include personal information from other sources, both from other companies and from other public documents.


How do we use your personal information?

Your personal information may be used to;

  • Verify your identity;
  • Provide, manage and administer your services;
  • Provide our products and services, including directory services and advertising through a number of media;
  • Performing research and analysis aimed at improving our products, services and technologies;
  • Help us deliver better services to you;
  • Help us maintain and develop our business systems and infrastructure; and
  • Promote and market services to you (sometimes even after you leave us).

If you do not want “” to contact you to promote and market our products, services and special offers to you, please email info(at) If you’ve subscribed to receive specific emails or SMS/MMS from us, you’ll continue receiving them unless you unsubscribe by following the instructions in these messages to cancel your subscription.


When do we disclose your personal information?

We may disclose your personal information to other organizations, but we’ll only do this in relation to us providing our services to you or as otherwise set out in this policy. We take all reasonable steps to maintain the security of your personal information and to protect it from unauthorized disclosures. “” has processes in place that require organizations to adhere to confidentiality obligations to protect your personal information.

These organizations may be based locally or overseas. They may carry out functions for us such as:

  • Customer enquiries;
  • Mailing operations;
  • Billing and debt-recovery functions;
  • Information technology services;
  • Data verification services;
  • Managing your advertising;
  • Marketing, telemarketing and sales services;
  • Market research; and
  • Website usage analysis.

In addition, we may disclose your personal information to:

  • Your authorized representatives or advisers (when requested by you to do so);
  • Our related organizations;
  • Our professional advisers;
  • Trade or service professionals (when you are seeking a quote from these businesses via our websites);
  • Government, regulatory authorities and other organizations, as required by law;
  • Organizations / individuals who manage our association strategies and public relations, including those involved in a transfer/sale of all or part of our assets and those involved in managing our risk and funding functions; and
  • Our directories and syndication partners.

When we share your information with a third party, we will require that the third party only use, store and disclose your information in a way that is consistent with this policy.


About our websites, applications, IP addresses and ‘cookies’

When you visit our sites our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance. Sometimes we also use third parties to analyze this information. We may use ‘cookies’ or an equivalent on various websites and applications. A cookie is a small text file that our websites and applications use to store information on your browser or device. Usually, cookies are used so our websites and applications can remember your preferences and improve your online experience. We also use cookies for profiling purposes to tailor advertising to user’s interests.

Sometimes cookies may collect and store personal information about you. We treat this information in the same way as any other personal information you provide. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas or experience the added features offered with the enablement of cookies.

We also collect and manage Internet Protocol (IP) addresses – the unique identifier on your computer or device. It’s used for the purpose of providing internet session management and to detect any misuse or fraudulent activities involving our websites.

  • “” may use third parties to analyse usage statistics. Such analysis is performed using data collected from our websites. The technology is not intended to collect personally identifiable information, however in limited circumstances some personally identifiable information is collected, for example, an email address incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or “”  for any purpose.
  • “” may disclose your personal information to social media platforms, such as Facebook, in order to serve you and others like you, targeted advertising on these platforms. For example, “” may use your email address to match you to your Facebook profile in order to create a custom audience (“Custom Audience”). A Custom Audience may then be used to find people who share similar qualities, such as age, gender and interests (“Lookalike Audience”).


Additional terms in relation to “”  applications

In addition to “” ’s obligations under the Privacy Act, and “” privacy statement and practices. “” develops its applications in accordance with the guidelines set by the relevant device manufacturer, which include guidelines relating to privacy.

“” will only collect, use and disclose your personal information provided to us through your download and use of “” applications in the ways set out in this privacy statement.

Some “” applications may collect information about your location at a given time in order to assist us in providing you with the service offered through that application. You may choose to opt out of having “” service collect information about your location by turning off the location services feature on your mobile device. However, please note that this may result in “” being unable to provide you with the service (or all parts of the service) offered through the application.

Third party sites

You may click-through to third party sites from our sites, in which case we recommend that you refer to the privacy statement of the sites you visit. “” ’s privacy statement on this website applies to the “” websites only and “” assumes no responsibility for information and content of third party sites.


How accurate is your information?

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the details you give us. Please let us know if there are any errors and keep us up to date with any changes.


Access to your personal information and privacy complaints

We take the protection of our customer’s privacy very seriously. If you have any privacy concerns or believe that your personal information is inaccurate or has been collected, used or disclosed in a manner contrary to privacy law we encourage you to raise any concerns you have with us by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can take steps to address them.

In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavors to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.



Updated: 12 September 2017


Contact Us

Gateway 2 Algarve
Tel: 00 351 969 320 231